Privacy Policy – WD3 Sleep Solutions

1. Introduction

At WD3 Sleep Solutions, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website wd3.co.za, purchase our products, or interact with us. By using our website, you agree to the practices described below.

2. Information We Collect

We may collect the following information:

  • Personal details: name, email address, phone number, billing and shipping address.

  • Payment details: limited information required to process transactions (securely handled by our payment provider, we do not store card details).

  • Order history: products purchased, delivery details, and support requests.

  • Technical data: IP address, browser type, device information, and pages visited (for analytics and website improvements).

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Communicate with you regarding your purchase, queries, or support requests.

  • Improve our products, services, and website.

  • Send you updates, offers, or promotions (only if you’ve opted in).

  • Comply with legal and regulatory requirements.

4. Sharing of Information

We respect your privacy. Your information will not be sold or rented to third parties. We may share information with:

  • Service providers: delivery companies, payment processors, IT support.

  • Legal authorities: only if required by law.

5. Cookies & Tracking

Our website uses cookies to:

  • Improve browsing and shopping experiences.

  • Remember items in your cart.

  • Provide analytics to help us improve.
    You can manage cookies in your browser settings.

6. Data Security

We implement industry-standard measures to protect your data. While no system is 100% secure, we work to safeguard your information from loss, misuse, or unauthorized access.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you.

  • Request corrections or updates.

  • Request deletion of your personal data (where legally allowed).

  • Opt out of marketing communications at any time.

To exercise these rights, please contact us at: [your support email].

8. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will always be posted on this page with the “last updated” date.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

WD3 Sleep Solutions
Email: sales@wd3.co.za 
Phone: 060 954 5771
Website: https://wd3.co.za